Privacy Policy
Last Updated: March 2026
Welcome to www.lustre.nyc (the “Website”), which is operated by Lustre (“Lustre,” “we,” “us,” or “our”). Our business address is 447 Broadway, 2nd Floor, New York, NY 10013, United States. This Privacy Policy explains how information is collected, used, and protected when you visit the Website or contact us through it. By accessing or using the Website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you interact with our Website, we may collect certain information that you choose to provide directly. For example, when submitting a contact form or communicating with us through the Website, you may provide information such as your name, email address, phone number, company name, website, project details, budget range, or other information included in your message. Please do not submit confidential or proprietary information through the Website unless you have an existing engagement with us or have been asked to provide such information.
Contact form submissions are transmitted to us by email and may also be stored in our customer relationship management system which we use to manage potential client inquiries. Form submissions are retained only as long as reasonably necessary for business purposes and may be periodically deleted.In addition to information you voluntarily provide, certain technical and usage information may be collected automatically when you visit the Website. This may include your IP address, browser type, device characteristics, pages visited, time spent on the Website, and referring URLs that indicate how you arrived at the Website.
In some cases, limited attribution data may be captured through hidden fields in contact forms. This information may indicate the general source of your visit, such as whether you arrived via a search engine, advertising campaign, or direct visit. This information helps us understand how visitors find our Website and allows us to improve marketing performance and website functionality.
Analytics and Advertising Technologies
We may use third-party analytics and advertising technologies to understand how visitors use our Website and to measure the effectiveness of marketing campaigns. These technologies may include analytics services, advertising platforms, and related tools that help measure website traffic, referral sources, and general user interactions with the Website.
These tools may collect certain technical information, including device information, browser details, identifiers such as IP address or cookie identifiers, pages visited, referral sources, and general interaction data. The information collected is generally used in aggregated form to measure website performance, understand visitor behavior, and evaluate marketing effectiveness.
Cookies and Tracking Technologies
The Website may use cookies and related technologies to help analyze site traffic, understand user behavior, and improve overall functionality. Cookies are small data files stored on your device by your web browser that allow websites to recognize returning visitors and maintain certain preferences. You may control or disable cookies through your browser settings. If cookies are disabled, some features or functionality of the Website may not operate as intended.
How We Use Information
Information collected through the Website may be used for legitimate business purposes including responding to inquiries, evaluating potential client relationships, improving the Website experience, analyzing marketing performance, maintaining website functionality, preventing fraudulent activity, and complying with applicable legal obligations. We do not sell personal information collected through the Website.
Sharing of Information
We do not sell, rent, or trade personal information to third parties. However, information may be processed by trusted service providers that help us operate the Website and our business systems.
These providers may include website hosting services, analytics providers, advertising platforms, and internal business software used to operate our business. These service providers process information only as necessary to perform services on our behalf.
Information may also be disclosed if required by law, legal process, or if necessary to protect our rights, property, or safety.
Data Security
We use reasonable administrative and technical safeguards to protect information collected through the Website. While we strive to protect the security of information transmitted through the Website, no internet-based system can be guaranteed to be completely secure.
Children’s Information
The Website is intended for business users and adult visitors. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been submitted through the Website, it will be deleted.
Visitors From Outside the United States
The Website is intended primarily for users located within the United States. If you access the Website from another country, you understand that information you provide may be processed and stored in the United States where privacy laws may differ from those in your jurisdiction.
California Privacy Rights
California residents may have rights under the California Consumer Privacy Act (CCPA) regarding personal information collected by businesses. Subject to certain limitations, these rights may include the ability to request access to personal information collected about you, request deletion of certain information, and obtain information about how personal information is used.
Lustre does not sell personal information. Requests related to California privacy rights may be submitted by contacting us using the email address provided below. We may take reasonable steps to verify the identity of individuals making such requests before responding.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Updates will be posted on this page along with an updated “Last Updated” date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact us at:
Privacy@lustre.nyc
Lustre
447 Broadway, 2nd Floor
New York, NY 10013
